Terms & Conditions

This statement outlines Harvest Hope Africa’s policy on how Harvest Hope Africa uses and manages personal information provided to or collected by it.

Harvest Hope Africa is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act and is compliant with the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

Harvest Hope Africa may, from time to time, review and update this Privacy Policy to take account of new laws and technology, changes to Harvest Hope Africa’s operations and practices and to make sure it remains appropriate to the changing legal environment. It will notify you by posting an updated version of the Privacy Policy on its website.

This privacy policy assumes that you are resident in Australia.

The type of information Harvest Hope Africa collects and holds includes (but is not limited to) personal information, including sensitive information, about:

Contact details

Harvest Hope Africa will generally collect personal information held about an individual by way of forms. You do have the right to seek to deal with us anonymously or using a pseudonym, but in almost every circumstance it will not be practicable for us to deal with you or provide any services to you except for the most general responses to general enquiries, unless you identify yourself.

In some circumstances Harvest Hope Africa may be provided with personal information about an individual from a third party.

Under the Privacy Act the Australian Privacy Principles do not apply to an employee record. As a result, this Privacy Policy does not apply to Harvest Hope Africa’s treatment of an employee record, where the treatment is directly related to a current or former employment relationship between Harvest Hope Africa and employee. However, Harvest Hope Africa must provide access and ensure compliance with the Health Privacy Principles under the Victorian Health Records Act 2001.

Harvest Hope Africa will use personal information it collects from you for the primary purpose of collection, and for such other secondary purposes that are related to the primary purpose of collection and reasonably expected, or to which you have consented.

In relation to direct marketing, Harvest Hope Africa will use your personal information for direct marketing where you have provided that information, and you are likely to expect direct marketing: only then you will be sent direct marketing containing an opt out. If we use your personal information obtained from elsewhere, we will still send you direct marketing information where you have consented and which will also contain an opt out. We will always obtain your consent to use sensitive information as the basis for any of our direct marketing.

We may use video surveillance for security purposes and the footage will be used only by Harvest Hope Africa and by the providers of our security services for security purposes. Surveillance videos are not used by Harvest Hope Africa for other purposes and the footage is not publicly available. Surveillance cameras are not located in any bathrooms or change room facilities.

• for insurance purposes;
• for contacting purpose
• to satisfy Harvest Hope Africa’s legal obligations,

Where Harvest Hope Africa receives unsolicited job applications these will usually be dealt with in accordance with the unsolicited personal information requirements of the Privacy Act.

Volunteers:

Harvest Hope Africa also obtains personal information about volunteers who assist Harvest Hope Africa in its functions or conduct associated activities, such as to enable Harvest Hope Africa and the volunteers to work together.

Marketing and fundraising:

Harvest Hope Africa treats marketing and seeking donations for the future growth and development of Harvest Hope Africa as important. Personal information held by Harvest Hope Africa may be disclosed to an organisation that assists in Harvest Hope Africa’s fundraising.

Who might Harvest Hope Africa disclose personal information to?

Harvest Hope Africamay disclose personal information, including sensitive information, held about an individual to:

• government departments;
• people providing services to Harvest Hope Africa,
• anyone you authorise Harvest Hope Africa to disclose information to.

Sending information overseas:

Harvest Hope Africa will not send personal information about an individual outside Australia without:

• obtaining the consent of the individual (in some cases this consent will be implied); or
• otherwise complying with the Australian Privacy Principles or other applicable privacy legislation.

How does Harvest Hope Africa treat sensitive information?

In referring to ‘sensitive information’, Harvest Hope Africa means:

“Information relating to a person’s racial ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual orientation or criminal record, that is also personal information; and health in formation about an individual”.

Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or the use or disclosure of the sensitive information is allowed by law.

Management and security of personal information

Harvest Hope Africa’s staff are required to respect the confidentiality of personal information and the privacy of individuals.

Harvest Hope Africa has in place steps to protect the personal information Harvest Hope Africa holds from misuse, loss, unauthorised access, modification, interference or disclosure by use of various methods including locked storage of paper records and passworded access rights to computerised records.

We have a data breach response plan, which we would follow in the unlikely event of a privacy or data breach.

We may also use web beacons, Flash local stored objects and JavaScript. If you adjust your browser settings to block, rejector delete these functions, the webpage may not function in an optimal manner. We may also collect information about your IP address, although this may not identify you.

 

Updating personal information

Harvest Hope Africa endeavours to ensure that the personal information it holds is accurate, complete and up-to-date.  A person may seek to update their personal information held by Harvest Hope Africa by contacting the Privacy Officer of Harvest Hope Africa at any time.

The Australian Privacy Principles and the Health Privacy Principles require Harvest Hope Africa not to store personal information longer than necessary. In particular, the Health Privacy Principles impose certain obligations about the length of time health records must be stored.

You have the right to check what personal information Harvest Hope Africa holds about you.

Under the Commonwealth Privacy Act and the Health Records Act, an individual has the right to obtain access to any personal information which Harvest Hope Africa holds about them and to advise Harvest Hope Africa of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation. To make a request to access any information Harvest Hope Africa holds about you, please contact the Privacy Officer in writing.

Harvest Hope Africa may require you to verify your identity and specify what information you require. Although no fee will be charged for accessing your personal information or making a correction, Harvest Hope Africa may charge a fee to retrieve and copy any material. If the information sought is extensive, Harvest Hope Africa will advise the likely cost in advance.

 

How long will Harvest Hope Africa keep my information?

Your personal information that is no longer required will be de-identified or destroyed. In many circumstances, however it will be kept for marketing purposes, if you have consented to that with us.

 

Enquiries and privacy complaints

If you would like further information about the way Harvest Hope Africa manages the personal information it holds, please contact the Privacy Officer. If you have any concerns, complaints or you think there has been a breach of privacy, then also please contact the Privacy Officer who will first deal with you usually over the phone. If we then have not dealt satisfactorily with your concerns we will meet with you to discuss further. If you are not satisfied with our response to your complaint within 30days from this meeting then you can refer your complaint to the Office of the Australian Information Commissioner via:

• email:enquiries@oaic.gov.au
• tel: 1300363 992

 

Compliance with this policy

If the board has a reason to believe that a person subject to the policy has failed to comply with it, it will investigate the circumstances.

 

Contacts

For questions about this policy, contact the board or the Secretary office@harvesthopeafrica.org.au

This policy was last updated 11 October 2021